KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q166994: XWEB: Spaces in Alias Name Cause "Failed to get Inbox"

Article: Q166994
Product(s): Microsoft Exchange
Version(s): 5.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 22-APR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Active Server Components, version 5.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to use a browser to access a Microsoft Exchange Server mailbox
(that is, using the Microsoft Exchange Server Web Connector), one of the
following error messages is displayed:

  Microsoft Internet Explorer
  Failed to get inbox.

  -or-

  Netscape Navigator
  Failed to get inbox.

CAUSE
=====

The Microsoft Exchange Server mailbox alias name has a comma or spaces in it.

RESOLUTION
==========

Your server administrator can use the Microsoft Exchange Server Administrator
program to remove any spaces from any mailbox name that contains spaces.

NOTE: An underscore can be used in the alias name without problem.

NOTE: This same error can also be an example of an ambiguous name resolution
problem. This occurs when the alias names are similar to other alias names due
to the last name being the same. If you perform a check name on an Exchange or
Outlook Client and it pulls up a list, this is what is happening.

Additional query words: Kluane web connector IE explorer browser netscape

======================================================================
Keywords          : kbusage 
Technology        : kbZNotKeyword6 kbExchangeSearch kbZNotKeyword2 kbExchangeActiveServComp500
Version           : 5.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.