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Q166727: McAfee NetShield or VirusScan May Cause Hangs with SP3

Article: Q166727
Product(s): Microsoft Windows NT
Version(s): 4.0 SP3
Operating System(s): 
Keyword(s): kb3rdparty kbenv
Last Modified: 25-FEB-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 SP3 
- Microsoft Windows NT Server version 4.0 SP3 
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SYMPTOMS
========

You may experience STOP 0x0000001E, STOP 0x0000000A bugchecks, lockups, or other
random buchecks when you run McAfee NetShield or VirusScan on Windows NT 4.0
Service Pack 3.

CAUSE
=====

These problems occur when the filter driver (Mcfilter.sys) from these McAfee
applications corrupts memory within Windows NT kernel's address space.


RESOLUTION
==========

This problem is fixed in McAfee version 3.02 and later. Please contact McAfee
Technical support for the updated version.


MORE INFORMATION
================

For information about similar issues, please see the following article in the
Microsoft Knowledge Base:

  ARTICLE-ID: Q178413
  TITLE : Windows NT System May Hang When Running a Filter Driver

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: 4.00 sp3 prodnt

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Keywords          : kb3rdparty kbenv 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp3 kbWinNTSsearch kbWinNTS400sp3 kbWinNTS400search
Version           : :4.0 SP3
Issue type        : kbinfo

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