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Q166703: WD97: Known Video Driver Conflicts in Word 97

Article: Q166703
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbdisplay kbtshoot word97kbfaq
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SUMMARY
=======

This article contains information about known video driver issues with Word 97.
It also includes contact information for video driver vendors.

MORE INFORMATION
================

The following issues include references to other Knowledge Base articles
pertaining to the known issue. For more information, please see the related
articles in the Microsoft Knowledge Base.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Imported WordPerfect Graphic Display Problems
---------------------------------------------

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q159282 OFF97: Shipped Graphics Filters and Their Limitations

  ATI
  URL: http://www.atitech.ca/drivers
  E-mail: support@atitech.ca
  Phone: (905) 882-2626 Customer Support (Voice)
  (905) 882-0546 Customer Support (Fax)
  (905) 764-9404 ATI DOWNLOAD BBS (8N1)

Word 97 Hangs
-------------

When you use a Trident 9660/968X Linear Accelerated for PCI v. 1.0a video driver,
Microsoft Word 97 will suddenly freeze when working in a document. The
resolution to this is to change the video driver to VGA or to obtain an updated
video driver from Trident.

  Trident Information:
  URL: http://www.tridentmicro.com/trident/html/drivers.htm
  E-mail: techsupport@tridmicr.com
  Phone: (415) 691-9211
  (415) 691-9260 Sales (Fax)
  (415) 691-9265 Corporate (Fax)







For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q163884 OFF97: Programs Hang Using Cirrus Logic GD546x Video

  Cirrus Logic
  URL: http://www.cirrus.com/support
  E-mail: dcom-support@corp.cirrus.com
  Phone: (510) 623-8300


Symbols Appear as Black Squares
-------------------------------

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q163306 WD97: Squares Not Symbols in Insert Symbol Dialog Box

  Cirrus Logic
  URL: http://www.cirrus.com/support
  E-mail: dcom-support@corp.cirrus.com
  Phone: (510) 623-8300

  Diamond
  URL: http://www.diamondmm.com/product-support/driver-index
  E-mail: PnP Window 3.1x: pnplegacy@supra.com
  PnP Windows 95: pnpwin95@supra.com
  Phone: (408) 325-7100 General Support
  (408) 325-7120 Fire GL Support
  (408) 325-7171 Technical Support(Fax)

  Trident
  URL: http://www.tridentmicro.com/trident/html/drivers.htm
  E-mail: techsupport@tridmicr.com
  Phone: (415) 691-9211
  (415) 691-9260 Sales (Fax)
  (415) 691-9265 Corporate (Fax)


Video Corruption
----------------

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q162545 Starting Word 97 Causes Corrupted Video on Tseng Labs ET6000

  Hercules
  URL: http://www.hercules.com/support/drivers
  E-mail: support@hercules.com
  Phone: (800) 323-0601
  (510) 623-6050

  STB
  URL: http://www.stb.com/ftp-files
  E-mail: support@stb.com
  Phone: (972) 669-0989 Technical Support (Voice)
  (972) 669-1326 Technical Support (Fax)
  (972) 437-9615 Technical Support (BBS - 5 Lines)

  Tseng Labs
  URL: http://www.tseng.com/softlst
  E-mail: prodsupp@tseng.com
  Phone: Unavailable

Not Enough Memory
-----------------

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q163305 Not Enough Memory with Effect Preview in Photo Editor

  Matrox URL: http://www.matrox.com/videoweb/techsupp
  E-mail: graphics.techsupport@matrox.com
  Phone: (514) 685-0270
  (514) 969-6363 (Fax)

Display Problems with Rotated Images
------------------------------------


  Radius
  URL: http://www.radius.com/support/contact.html
  E-mail: Support@radius.com
  Phone: (408) 541-5008
  (800) 375-9256
  (408) 541-5008 (Fax)

Word 97 Screen Refresh Issue--Garbled Text in Online View
---------------------------------------------------------

This issue is not driver specific.

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q164273 Problems Scrolling After Changing Zoom in Online View

Additional query words:

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Keywords          : kbdisplay kbtshoot word97 kbfaq
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97

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