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Q166640: XFOR: Unable to Delete Read Receipts from Mail Sent to PROFS

Article: Q166640
Product(s): Microsoft Exchange
Version(s): 5.0
Operating System(s): 
Keyword(s): 
Last Modified: 08-MAY-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
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SYMPTOMS
========

When you attempt to delete or move Read Receipts to the Deleted Items, Outbox,
or Sent Items folders using a Microsoft Exchange Client connected to Microsoft
Exchange Server version 5.0, the following error message may appear:

  The item could not be deleted. Client operation failed.

The Read Receipts that cause this problem were returned from messages sent to
PROFS users, using the LINKAGE PROFS connector.

WORKAROUND
==========

There are two workarounds for this problem:

1. If the Read Receipts are first moved to a personal folder (PST) file, they
  can be deleted.

2. If you log in Off-line and delete the Read Receipts, and then synchronize the
  Off-line personal folder (OST), they will be deleted.

MORE INFORMATION
================

Microsoft Exchange Server configurations that are affected by this problem
include:

- If you upgrade Microsoft Exchange Server from version 4.0 to 5.0, any Read
  Receipts generated before the upgrade that still exist after the upgrade will
  produce this problem.

- If the PROFS connector is installed on a Microsoft Exchange Server version
  4.0, Read Receipts generated from messages sent over the PROFS connector
  originating from a user on a Microsoft Exchange Server version 5.0 will
  produce this problem.

Microsoft Exchange Server configurations that are not affected by this problem
include:

- If the LINKAGE connector is installed on Microsoft Exchange Server version
  4.0, Read Receipts generated from messages sent from a Microsoft Exchange
  Server version 4.0 user across the LINKAGE connector to a PROFs user can be
  deleted.

- If the LINKAGE connector is installed on Microsoft Exchange Server version
  5.0, Read Receipts generated from messages sent from a Microsoft Exchange
  Server version 5.0 user across the LINKAGE connector to a PROFs user can be
  deleted.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.0. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : 5.0
Issue type        : kbbug
Solution Type     : kbfix

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