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Q166596: XADM: Starting Information Store Generates Dr. Watson Error

Article: Q166596
Product(s): Microsoft Exchange
Version(s): 5.0 4.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 24-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0 
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SYMPTOMS
========

When you attempt to start the Microsoft Exchange Information Store (IS), the
system may generate a Dr. Watson error and the following event is reported in
the Windows NT Event Viewer Application log:

  EventID: 4097
  Source:DrWatson
  Type:Information
  Category:None
  Description:
  The application, store.DBG, generated an application error. The error
  occurred on <date> @  <time>.   The exception generated was 000000ba at
  address 77f4effc.


MORE INFORMATION
================

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 4.0. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version
5.0. This problem was corrected in the latest Microsoft Exchange 5.0 Server U.S.
Service Pack. For information on obtaining the service pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange500 kbExchange400 kbZNotKeyword2
Version           : 5.0 4.0
Issue type        : kbbug
Solution Type     : kbfix

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