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Q166558: XFOR: Inbound Internet Message May Cause Access Violation

Article: Q166558
Product(s): Microsoft Exchange
Version(s): winnt:5.0
Operating System(s): 
Keyword(s): kbusage exc5
Last Modified: 23-SEP-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
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SYMPTOMS
========

An inbound message through the Internet Mail Service (IMS) may cause the
Store.exe to display the following Dr. Watson error message:

  An application error has occurred and an application log is being
  generated. STORE.exe. Exception access violation (0xC0000005),
  Address: 0x00000001"

You may also notice in the Windows NT Event Viewer the following error messages:

  Event ID: 2002
  Source: MSExchangeIMC
  Category: Message Transfer
  Description: A message from <alias@company.com> in temporary file
  D:\exchsrvr\imcdata\in\KPFYMCMQB was received from company.com with 1
  local recipients.

  Event ID: 4117
  Source: MSExchangeIMC
  Category: Internal Processing
  Description: An error was returned from the messaging software the
  Internet Mail Service uses to process messages on the  Microsoft
  Exchange Server. As a result, the message in spool file KPFYCMQB failed
  to be delivered. The message has been moved to the  IMCDATA\IN\ARCHIVE
  directory.

  Event ID: 3039
  Source: MSExchangeIMC
  Category: Internal Processing
  Description: The error 0x80040115 was encountered while trying to
  communicate with the message store. An attempt to refresh the connection
  will be made. If not successful, the service will be shut down.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0. This problem was corrected in the latest Microsoft Exchange Server
5.0 U.S. Service Pack. For information on obtaining the service pack, query on
the following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


Additional query words:

======================================================================
Keywords          : kbusage exc5 
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : winnt:5.0
Issue type        : kbbug
Solution Type     : kbfix

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