KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q166335: XADM: Error -1022 When Starting the Directory

Article: Q166335
Product(s): Microsoft Exchange
Version(s): 4.0,5.0
Operating System(s): 
Keyword(s): 
Last Modified: 09-FEB-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you start the Microsoft Exchange Directory service (DS), you might receive
the following error:

  Error 2140. Internal Windows NT error.

and you will find the following Event ID in the Windows NT Event Viewer
Application log:

  Event ID: 1002
  Source: MSExchangeDS
  Type: Error
  Category: Internal Processing
  Description:
  The Microsoft Exchange Server database, EDB, could not be initialized and returned
  error -1022. Unrecoverable error. The directory cannot continue.

RESOLUTION
==========

Error -1022 corresponds to JET_errDiskIO. There are three steps you can take to
resolve this problem:

1. Run CHKDSK to verify that there are no problems on the hard disk drive.

2. Check permissions on the EXCHSRVR\DSADATA directory. The Microsoft Exchange
  Service Account must have Full access to this directory.

3. Verify that you are not receiving virtual memory errors when booting the
  computer. The following error may be displayed on startup.

  Limited Virtual Memory
  Your system is running without a properly sized paging file.
  Please use the virtual memory option of the System applet in the
  Control Panel to create a paging file, or to increase the initial
  size of your paging file.

For more information about resolving the virtual memory problem, please see the
following articles in the Microsoft Knowledge Base:

  Q140472 : PRB: Limited Virtual Memory Error When Starting Windows NT

  Q130016 : Removing Everyone On Root Dir. Leaves Limited Virtual Memory

  Q257758 : FIX: "Limited Virtual Memory" Error Message When You Start Your
  Computer

Additional query words:

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbExchange400 kbZNotKeyword2
Version           : :4.0,5.0
Issue type        : kbinfo

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.