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Q166192: Kids Plus!: Protect It! Err Msg: A Fatal Exception Has Occurred

Article: Q166192
Product(s): Microsoft Home Kids Products
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): kberrmsg kbprint kbimu
Last Modified: 08-NOV-2001

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The information in this article applies to:

- Microsoft Plus! for Kids, version 1.0 
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MORE INFORMATION
================

To inquire about obtaining updated printer drivers for the HP DeskJet 682,
contact Hewlett Packard Technical Support at (208) 323-2551.

SYMPTOMS
========

When you run Microsoft Plus! For Kids, Protect It!, you may receive the
following or a similar error message when you log on as a new user or start a
program from the Windows 95 or Windows 98 desktop:

  A Fatal Exception has occurred at 0028-C0268F8A in VXD VCOMM(04)+00000532.

This error message can occur when you are using either restricted or unrestricted
user profiles.

CAUSE
=====

This behavior can occur if you have the Hewlett Packard (HP) DeskJet 682 printer
driver installed on your computer.

RESOLUTION
==========

To resolve this issue, remove the HP DeskJet 682 printer driver from your
computer. To do this, follow these steps:

1. Click Start, point to Settings, and then click Printers.

2. Right-click the HP DeskJet 682 printer, and then click Delete.

After you remove the HP DeskJet 682 printer driver from your computer, Protect
It! should run properly.

Additional query words: mskids kidsplus kidsplus! plus plus! pack

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Keywords          : kberrmsg kbprint kbimu 
Technology        : _IKkbbogus kbGamesSearch kbPlusKids kbPlusSearch
Version           : WINDOWS:1.0
Issue type        : kbprb

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