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Q166056: WV: Word Viewer Upgrade Doesn’t Prompt for Document Open Option

Article: Q166056
Product(s): Word 97 for Windows
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbsetup kbdta kbviewer word97
Last Modified: 19-JUL-2001

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The information in this article applies to:

- Microsoft Word Viewer 97-2000 
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SYMPTOMS
========

The Setup program for Microsoft Word Viewer 97-2000 does not provide the option
of deciding whether to use Microsoft Word or Word Viewer 97-2000 to open
documents with a .doc file extension.

CAUSE
=====

This problem occurs if you have a previous version of Microsoft Word Viewer
installed on your computer when you upgrade to Microsoft Word Viewer 97-2000.

RESOLUTION
==========

To work around this problem, remove Microsoft Word Viewer 97-2000 and reinstall
it. Then choose not to open documents with Word Viewer.

To remove Microsoft Word Viewer 97-2000:

1. On the Windows taskbar, click Start, point to Settings, and click Control
  Panel.

2. Double-click Add/Remove Programs.

3. Click Microsoft Word Viewer 97-2000 and click the Add/Remove button.

4. After Setup starts, click Uninstall.

Setup uninstalls Word Viewer and prompts you to restart Windows. Now you can run
Setup for Word Viewer 97-2000 from where you originally ran it by running the
Setup.exe file. When prompted for the application you want to open .doc files
with, click the option you prefer.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

REFERENCES
==========

For more information about Word Viewer 97-2000, please see the following
Knowledge Base article:

  

  Q165908 WV: How to Obtain Microsoft Word Viewers

Additional query words:

======================================================================
Keywords          : kbsetup kbdta kbviewer word97 
Technology        : kbWordViewerSearch kbViewerSearch kbWordViewer97
Version           : WINDOWS:
Issue type        : kbbug

=============================================================================

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