Q166047: Fatal Exception Error Running Add New Hardware Wizard

Article: Q166047
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): kb3rdparty kbhw win95 kbHardware
Last Modified: 25-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you install the Hewlett-Packard (HP) OfficeJet Series 300 printer driver
and Device Manager software, any attempt to detect new hardware using the Add
New Hardware Wizard may cause a fatal exception error 06, 0E, 0C, or 0D.

CAUSE
=====

The HP OfficeJet Series 300 Device Manager contends with Windows 95 for control
of Plug and Play.

RESOLUTION
==========

Start the Close Program dialog box by pressing CTRL+ALT+DELETE. Click HPOJDMAN
in the list of tasks, and then click End Task.


STATUS
======

Contact Hewlett-Packard Technical Support for more information.

MORE INFORMATION
================

The problem occurs only when the HP OfficeJet Series 300 Device Manager
(Hpodjman.exe) is running. The HP installation process sets up a shortcut in the
Startup folder that runs "Hpojdman.exe /AUTOPROMPT." This causes Hpojdman.exe to
run in the background.

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or other- wise, regarding
this product's performance or reliability.

======================================================================
Keywords          : kb3rdparty kbhw win95 kbHardware 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.