KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q165678: Add Printer Wizard Cannot Find Needed Files on CD-ROM

Article: Q165678
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbprint
Last Modified: 07-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you add a printer using the Add Printer Wizard, at the end of the
installation process you are prompted for the location of the printer files.
Even though you specify the path to the Windows NT CD-ROM, you may still be
prompted for the location of the printer driver files.

CAUSE
=====

The Msprint.inf and Msprint2.inf files are located in the <Windows>\Inf
folder, where <Windows> is the folder in which Windows NT was installed.

RESOLUTION
==========

Rename the Msprint.inf and Msprint2.inf files in the <Windows>\Inf folder
to Msprint.old and Msprint2.old. After doing so, run the Add Printer Wizard
again.

MORE INFORMATION
================

The Msprint.inf and Msprint2.inf files are Windows 95 printer .inf files. When
the Add Printer Wizard is run, it uses these files instead of the Ntprint.inf
file and prompts for the wrong files.

======================================================================
Keywords          : kbprint 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.