Q165505: XFOR: How to View or Delete Messages in MTS-IN and MTS-OUT Queue
Article: Q165505
Product(s): Microsoft Exchange
Version(s): 4.0,5.0,5.5
Operating System(s):
Keyword(s): kbusage exc4 exc5 exc55 kbgraphxlinkcritical
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Exchange Server, versions 4.0, 5.0, 5.5
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IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
Q256986 Description of the Microsoft Windows Registry
SUMMARY
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In some cases you may need to view or delete messages in the Exchange Server
Internet Mail Service (in Exchange Server version 4.0 the Internet Mail
Connector [IMC]) or the Microsoft Exchange Connector for Lotus cc:Mail queues
that are located in the message store. This article explains how to view
messages in the queues and how to delete mail from them by using the Microsoft
Exchange MDB Viewer utility.
MORE INFORMATION
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To view or delete messages in the MTS-IN and MTS-OUT queues:
1. Log on using the service account to the server that is running the IMC,
Internet Mail Service (IMS) or the Connector for cc:Mail.
2. Run the Profinst program to create a profile with a unique name (for example,
IMC, IMS or ccmc):
The following file is available for download from the Microsoft Download
Center:
DownloadDownload Profinst.exe now
(http://download.microsoft.com/download/exch50/Utility/1/NT4/EN-US/Profinst.exe)
For additional information about how to download Microsoft Support files,
click the following article number to view the article in the Microsoft
Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current
virus-detection software that was available on the date that the file was
posted. The file is stored on secure servers that prevent any unauthorized
changes to the file.
The Profinst program can also be obtained from the BackOffice Software
Development Kit (SDK) version 2.0 or later. The following are the parameters
for running this utility.
NOTE: Enter "GATEWAY" (without the quotation marks) for the /Type= parameter.
MAPI Profile Installation sample.
USAGE: PROFINST [Flags]
Required Flags
/SERVICE= Service name (MSExchangeIMC or MSExchangeCCMC)
/NAME= Profile name
/TYPE= Profile type (GATEWAY or AGENT)
Optional Flags
/DELETE Delete profile
/HELP or /? Display help
After you run the Profinst program you have a Messaging Application
Programming Interface (MAPI) profile that can be used by any MAPI client. The
MDB Viewer utility is a MAPI client that gives you full access to the MTS-IN
and MTS-OUT folders. The executable file is called Mdbvu32.exe, and is
located on both the Standard and Enterprise edition of Exchange Server in the
Support\Utils\I386 folder. The utility can be run directly from the CD-ROM.
The following steps outline the procedure to use MDB Viewer to view messages
in the MTS-IN and MTS-OUT queues and to delete a message.
3. Start MDB View, click MAPI_Explicit_PROFILE, and then click OK.
NOTE: If the option to select a profile is not available when you start MDB
View, quit and restart Windows NT Server. Then start MDB View again and the
profile option should be available.
4. Click the name of the profile that you created in step 2. On the MDB menu,
click Open Message Store. In the Store Display Name pane, click either
Internet Mail Connector (<server>) or Connector for cc:Mail
(<server>), and then click Open.
NOTE: The first time that you perform this procedure on a server, Internet
Mail Connector (<server>) is not displayed. Instead, Private Folders is
displayed. Both of these names refer to the same thing. Click Private
Folders, and then click Open, and continue to perform the following steps.
When you are finished, close the session, and then open another session the
same way. During the second session and during subsequent sessions, because
you have already opened Private Folders, Internet Mail Connector
(<server>) is displayed.
5. On the MDB menu, click Open Root Folder. The MTS-IN and MTS-OUT folders are
displayed in the Child Folders window. Click either the MTS-OUT Child Folder
pane or MTS- IN Child Folder pane, and in the Messages in Folder pane, any
messages that exist in that queue are displayed.
6. To delete a message, in the Message In Folder pane, click the message that
you want to delete. In the Operations Available dialog box, click
"lpFLD->DeleteMessages()". Click Call Function, and then click OK to
confirm the deletion. The message is deleted.
If you are unable to obtain the Profinst.exe program, you can perform the
following steps to create the MAPI profile by using a registry entry.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.
1. Log on to the server that is running the IMC as the service account. Start
the Regedt32.exe program and locate the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\ Windows
Messaging Subsystem\Profiles
2. A profile called "MSExchangeIMC xxxxxxxxxx" is displayed. Click the profile
name key, and on the Registry menu, click Save Key to save the profile to
your hard disk drive. In Exchange Server 5.0 there are multiple
"MSExchangeIMC xxxxxxxxxx" entries. You may select any of the entries.
3. Under Profiles, add a key and name it something descriptive, such as "IMC
Profile." Click the profile key that you just created, click Registry
Restore, and then click the file that you created in step 2.
Additional query words: Event ID 4116 BAD folder MDBVUE MDBVUE32
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Keywords : kbusage exc4 exc5 exc55 kbgraphxlinkcritical
Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version : :4.0,5.0,5.5
Issue type : kbhowto
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