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Q165152: Error Message: User32.dll Was Relocated in Memory…

Article: Q165152
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kberrmsg kbsetup
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

During Setup, you may receive the following error message:

  User32.dll was relocated in memory. The application will not run properly.
  The relocation occurred because the DLL C:\WINNT\SYSTEM32\RPCRT4.dll occupied
  an address range reserved for Windows NT System DLL's. The vendor supplying
  the DLL should be contacted for a new DLL.

When you click OK, the following error message may occur:

  An error has been encountered that prevents setup from continuing. Setup was
  unable to initialize network installation components. The specific error code
  is 2.

When you click OK, the computer reboots and the sequence is repeated
continuously.

CAUSE
=====

During an upgrade from Windows NT 3.51 to Windows NT 4.0, the Rpcrt4.dll file
may not be upgraded. If for some reason this file is not updated to the 4.0
version and the User32.dll file is updated to the 4.0 version, the files
conflict in memory. Rpcrt4.dll loads in an area of memory in which User32.dll
tries to load. User32.dll is then relocated in memory but fails.

The Windows NT 4.0 version has the following properties:

  11/18/96  01:38a 302,352 rpcrt4.dll

The Windows NT 3.51 version has the following properties:

  05/26/95  10:57a 229,648 rpcrt4.dll

RESOLUTION
==========

To resolve this problem, use one of the following methods.

Method 1
--------

If you have access to another computer with Windows NT 4.0, copy the Rpcrt4.dll
file from the %SystemRoot%\system32\drivers folder on the other computer to the
corresponding folder on your computer.

NOTE: To use this method, Windows NT must be installed on a FAT partition and you
must be able to access the hard disk using MS-DOS, Windows 95, or a boot disk.

Method 2
--------

If you can dual-boot Windows NT and Windows 95 on your computer, follow these
steps:

1. Start Windows 95.

2. From a command prompt in Windows 95, expand the Rpcrt4.dll file from the I386
  folder on the Windows NT 4.0 CD-ROM to the %SystemRoot%\system32\drivers
  folder of your original Windows NT installation. For example, type the
  following command:

  expand rpcrt4.dl_ %systemroot%\system32\drivers\rpcrt4.dll

  NOTE: To properly expand files from the Windows NT CD-ROM, you must use the
  Expand.exe utility included with Windows NT. The Windows NT Expand.exe
  utility can only be run from a command prompt in a 32-bit environment such as
  Microsoft Windows 95 or Windows NT.

3. Restart your computer and complete the Windows NT installation.

NOTE: To use this method, Windows NT must be installed on a FAT partition.

Method 3
--------

1. Install Windows NT to a different folder on your hard drive.

2. Copy the Rpcrt4.dll file from the %SystemRoot%\system32\drivers folder in the
  new Windows NT installation to the corresponding folder in the original
  installation.

3. Restart your computer and complete the original Windows NT installation.

4. When the upgrade process is complete, remove the temporary Windows NT
  installation, and then delete any entries in the Boot.ini file that are
  entered for that installation.

Additional query words: error

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Keywords          : kberrmsg kbsetup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

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