KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q165135: XCLN: Client Setup Requires a Restart During First Install

Article: Q165135
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0; Win95:4.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 22-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Windows 3.x client, version 4.0 
- Microsoft Exchange Windows NT client, version 4.0 
- Microsoft Exchange Client for Windows 95, version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When the Microsoft Exchange Client is installed on a workstation for the very
first time, the Setup program requires that you restart Windows at the end of
Setup. When you use quiet mode setup (setup /q), this restart occurs
automatically. Even if you remove Microsoft Exchange Client completely and run
Setup again, it will not require a restart on subsequent occasions.

CAUSE
=====

The Setup program uses the file Ole32.dll but at the same time wants to replace
the Windows 95 version (dated 7/11/95) with its own newer copy (3/8/96 for RTM,
7/2/96 for SP2). Because it has been loaded into memory, Windows must restart to
unload the file so it can be replaced.

RESOLUTION
==========

To resolve this problem:

- Replace the existing Win95\System\Ole32.dll file with the newer copy from the
  share point before running Setup. The file can be extracted from Exchng6.cab
  if necessary.

Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword2 kbZNotKeyword3 kbExchange400NT
Version           : WINDOWS:4.0; Win95:4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.