Q165060: Printing a Fax May Produce a Solid Black Page

Article: Q165060
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:; Win2000:95
Operating System(s): 
Keyword(s): kbprint win95
Last Modified: 07-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 
- Microsoft Windows 98 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you print from Microsoft Fax, the document may be printed as a solid black
page. All other Windows-based programs print correctly.

CAUSE
=====

There is a issue with Faxview and some older printer drivers.

RESOLUTION
==========

To resolve this problem, use one of the following methods:

- If you have a Canon BubbleJet printer, upgrade your printer driver to version
  3.96 or later. These drivers are available from Canon.

  To check the version of your driver, click Start, point to Settings, click
  Printers, right-click your printer, click Properties, click the Paper tab,
  and then click About.

- Remove the existing printer from the Printers folder and move any printer
  drivers installed for the printer from the Windows or Windows\System folders.
  Install a current Windows 95 printer driver for your printer.

- You may be able to work around this problem by installing Microsoft Imaging
  for Windows 95. This replaces the fax viewer and prints faxes correctly.

- Add a Dimond compatible driver. To do this, follow these steps:

  1. Click Start, point to Settings, and then click Printers.

  2. Right-click the printer you want, and then click the Color Management tab.

  3. Click Add, click Dimond Compatible, click Add, and then click OK.


MORE INFORMATION
================

For additional information about Imaging for Windows 95, please see the
following article in the Microsoft Knowledge Base:

  Q142327 Imaging for Windows 95 Version 1.0 Readme.txt File

Additional query words: bubble jet bj hp

======================================================================
Keywords          : kbprint win95 
Technology        : kbWin95search kbWin98search kbZNotKeyword3 kbWin98
Version           : WINDOWS:; Win2000:95

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.