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Q164854: XADM: Cannot Remotely Administer IMC or MSMCON on WinNT 4.0

Article: Q164854
Product(s): Microsoft Exchange
Version(s): 4.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 30-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

If you have computer running Windows NT 4.0, a Microsoft Exchange Server 4.0 or
4.0a computer with Internet Mail Connector (IMC) on it, and connect with a
remote admin to the server, when you click on the Connections\Internet Mail
Connector to display its properties, you receive the following message:

  Error message:
  Internet Mail Connector
  The data to be configured could not be loaded

No information is loaded and clicking on every tab leads to the error:

  Internet Mail Connector:
  An error occurred while saving the changes to your settings

This occurs with the correct admin rights configured on the site and on
configuration in Microsoft Exchange.

You receive the following error message when attempting to modify the MSMail
Connector:

  The MSMail Connector Registry Key
  System\CurrentControlSet\Services\MSExchangeMSMI\Parameters\Admin
  could not be opened because the Registry Security is not set up
  correctly.

You will not be able to view all the property sheets because the MSMail Connector
could not initialize completely.

CAUSE
=====

The admin account that is used in the remote admin is not a Windows NT
administrator on the Microsoft Exchange 4.0 server. By default, nobody but a
Windows NT Administrator can access remote registries in Windows NT version 4.0.
This is a change from Windows NT version 3.51, where everyone had full access to
remote registries.

Because some Microsoft Exchange components use the registry, Microsoft Exchange
Administrators cannot administer some components of remote Microsoft Exchange
servers unless they are also Windows NT Administrators.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0
U.S. Service Pack. For information on obtaining the service pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


Microsoft Exchange Server setup and System Attendant will now change the registry
keys that a Microsoft Exchange Administrator needs write access to and grant
that user read/write permission.

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : 4.0
Issue type        : kbbug
Solution Type     : kbfix

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