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Q164833: XADM: EDBUTIL and ISINTEG Fail to Complete on Corrupted Store

Article: Q164833
Product(s): Microsoft Exchange
Version(s): 4.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 22-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

When the Information Store becomes corrupted, you may see the following
symptoms:

- The store reaches a high percentage of utilization (for example, 70 percent).

- Currently logged on users will see their clients freeze.

- When you run ISINTEG on the Information Store, it stops responding midway
  through processing and remains that way. The utility fails.

- When you run EDBUTIL /C /ISPRIV, it also stops responding and may indicate
  which table the problem occurs on.

CAUSE
=====

The internal pages of the table are corrupted. You may or may not be able to
find the exact cause of this corruption.

WORKAROUND
==========

There is no workaround. It is recommended that you run a full restore of your
Information Store.

As a last resort, you could use a newer version of EDBUTIL to repair the
corruption.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0.
This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service
Pack. For information on obtaining the service pack, query on the following word
in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


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Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : 4.0
Issue type        : kbbug
Solution Type     : kbfix

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