KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q164695: XFOR: CCMC Stops Responding

Article: Q164695
Product(s): Microsoft Exchange
Version(s): winnt:5.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 22-APR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
-------------------------------------------------------------------------------


IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore 
it if a problem occurs. For information on how to do this, view the 
"Restoring the Registry" online Help topic in Regedit.exe or the "Restoring 
a Registry Key" online Help topic in Regedt32.exe.

SYMPTOMS
========

When Microsoft Exchange Server is installed to directory path that contains a
space, the Connector for Lotus cc:Mail (CCMC) stops responding. For example, the
following directory path causes this problem:

  C:\Program Files\exchsrvr\ccmcdata

When the CCMC store is installed in a directory path that causes the cc:Mail
Import and Export programs to ignore the Import.ini and Export.ini settings and
prompt for the path, Ntvdm.exe will be locked at 95 percent or more CPU
utilization, or will stop responding with error 3 reported in Event ID 70.

WORKAROUND
==========

WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall Windows. Microsoft cannot guarantee that problems
resulting from the incorrect use of Registry Editor can be solved. Use Registry
Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And
Values" online Help topic in Registry Editor (Regedit.exe) or the "Add and
Delete Information in the Registry" and "Edit Registry Data" online Help topics
in Regedt32.exe. Note that you should back up the registry before you edit it.

1. Install Exchange Server to a directory path that does not contain a space.

2. Update the registry to point to the MS-DOS 8.3 name for the directory. The
  registry key is located at:

     HKEY_LOCAL_Machine\System\CurrentControlSet\Services
     \MSExchangeCCMC\Parameters\ 
 

  The registry entry that is updated is:

     Connector Store Path
 

  You can find the MS-DOS file name for a directory by highlighting the
  directory and selecting the properties. The MS-DOS Name is located in the
  middle of the General tab of the property page.

MORE INFORMATION
================

This behavior is by product design.

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q166045 XFOR: ccMail Connectors Event ID 70

Additional query words: hang
======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : winnt:5.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.