KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q164567: SMS: Installation of Keyboard Driver Does Not Prompt for Restart

Article: Q164567
Product(s): Microsoft Systems Management Server
Version(s): 1.2 SP1,2.0
Operating System(s): 
Keyword(s): kbnetwork kbsetup smssetupkbfixlist
Last Modified: 20-FEB-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 1.2 SP1, 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

The Client Configuration Manager service does not prompt a client computer
running Windows NT to restart in order for the updates to the Systems Management
Server Remote Control Keyboard Driver to take effect.

Changes to the Systems Management Server Remote Control Keyboard Driver service
(kbstuff.sys) have made it a boot-time driver. For the service to work properly,
you must restart the client computer running Windows NT.


WORKAROUND
----------

After either applying Systems Management Server 1.2 Service Pack 1 or manually
updating the Systems Management Server Remote Control Keyboard Driver, shut down
and restart the computer running Windows NT.

STATUS
------

Microsoft has confirmed this to be a problem in Systems Management Server version
1.2. This problem was corrected in the latest Microsoft Systems Management
Server version 1.2 U.S. Service Pack. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

Additional query words: prodsms kbstuff sp1

======================================================================
Keywords          : kbnetwork kbsetup smssetup kbfixlist
Technology        : kbSMSSearch kbSMS200 kbSMS120SP1
Version           : :1.2 SP1,2.0
Issue type        : kbbug

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.