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Q164489: XADM: MAPI Error While Generating Offline Address Book

Article: Q164489
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): kbusage exc4 exc5 exc55
Last Modified: 07-NOV-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

When you try to generate the offline address book, the following error messages
may be displayed:

  Errors in Log

  When attempting to generate the OAB from Generate Address Book Now.

  Error 5004:

  Generation of the offline Address Book is complete. Result: The MAPI
  call failed.<<80004005>>.

CAUSE
=====

The server that the offline address book is generated from does not contain all
of the necessary files for multiple language support for Exchange Server.

RESOLUTION
==========

Install the correct code pages, locales, and templates for all of the languages
that you want Exchange Server to support.

MORE INFORMATION
================

For additional information about adding code pages, click the article number
below to view the article in the Microsoft Knowledge Base:

  Q151701 XADM: How to Manually Add Code Pages for Mixed Languages

Refer to the International Issues (Section 14) of the Readme.wri file on the
Microsoft Exchange Server CD-ROM for information on:

- Installing CodePage Support - Section 14.2.

- Installing Foreign Language Display Templates - Section 14.3.

Additional query words: 5004 NLS

======================================================================
Keywords          : kbusage exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : winnt:4.0,5.0,5.5
Issue type        : kbprb

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