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Q164468: XFOR: Hebrew or Arabic Microsoft Mail Message Body Corrupted

Article: Q164468
Product(s): Microsoft Exchange
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 22-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

Using Microsoft Exchange Server as backbone for Hebrew or Arabic Microsoft Mail,
(that is, using two computers running Microsoft Exchange Server with the
Microsoft Mail connector to connect a Hebrew or Arabic Microsoft Mail postoffice
at each end, and using the Microsoft Exchange Server site connector to connect
these two computers running Microsoft Exchange Server), if a message with Hebrew
or Arabic characters in the subject and body is sent from a Hebrew or Arabic
Microsoft Mail client to another Hebrew or Arabic Microsoft Mail client by means
of the Microsoft Exchange Server backbone, the Hebrew or Arabic characters are
shown as ?????, instead of regular Hebrew or Arabic characters.

CAUSE
=====

There is a problem when converting or reconverting the Hebrew or Arabic
Microsoft Mail code page in the Microsoft Exchange Server Microsoft Mail
connector.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server 4.0.
This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service
Pack. For information on obtaining the service pack, query on the following word
in the Microsoft Knowledge Base:

  " SERVPACK " (without the quotation marks)


Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0
Issue type        : kbbug
Solution Type     : kbfix

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