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Q164429: XCLN: Windows for Workgroups Not Responding During Startup

Article: Q164429
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0
Operating System(s): 
Keyword(s): kbsetup kbusage
Last Modified: 21-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Windows 3.x client, version 4.0 
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SYMPTOMS
========

Windows for Workgroups stops responding during startup after you install
Microsoft Exchange Client. The Windows logo appears and then the computer
remains at a black screen indefinitely.

CAUSE
=====

TCP version 3.11 is installed; version 3.11b should be installed instead.

RESOLUTION
==========

To resolve this problem:

1. Start Windows for Workgroups without loading the networking components. To do
  so, type the following command at the MS-DOS prompt:

  " win /n " (without the quotation marks)

2. Remove TCP/IP version 3.11 from Network Setup and install TCP/IP version
  3.11b from the Clients\Tcp32wfw\Disks\Disk1 folder on the Windows NT Server
  CD.

NOTE: It is very important to use version 3.11b, not 3.11.

Additional query words:

======================================================================
Keywords          : kbsetup kbusage 
Technology        : kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword3
Version           : WINDOWS:4.0

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