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Q163747: SMS Site to Site Communication May Lock Out Service Account

Article: Q163747
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbnetwork smssenders kbSMSSenderkbfixlist
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When a child site attempts to communicate with its parent site, it incorrectly
tries to use the Systems Management Server service account before using the LAN
sender account, which may be different.

The following situation may cause the child site to actually disable the Systems
Management Server service account being used by the parent site:

1. The parent site exists in domain A and the child site is in domain B; there
  are no trust relationships.

2. The Systems Management Server service account has the same name but different
  passwords in each domain.

3. When the child site tries to communicate with the parent site by connecting
  to the parent site's SMS_SITE share, it attempts to connect with its Systems
  Management Server service account.

4. If the "Account Lockout" option is enabled in domain A, this may result in
  the Systems Management Server service account in domain A being disabled.
  This would essentially cripple the parent site.

WORKAROUND
==========

To work around this problem, do any one of the following:

- Use Systems Management Server service accounts that do not have the same
  name. Or, if the service accounts need to have the same name, make certain
  that the passwords match.

- Disable the "Account Lockout" option in the Account (under User Manager, go
  to Policies, and then Account).

- Create a trust relationship so that the parent site's domain trusts the child
  site's domain.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2.


A supported fix is now available, but is not fully regression-tested and should
be applied only to systems experiencing this specific problem. Unless you are
severely impacted by this specific problem, Microsoft recommends that you wait
for the next Service Pack that contains this fix. Contact Microsoft Technical
Support for more information.


Additional query words: prodsms

======================================================================
Keywords          : kbnetwork smssenders kbSMSSender kbfixlist
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug

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