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Q163626: XCLN: Error Occurs While Attempting to Access Personal Folders

Article: Q163626
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0; Win95:4.0,5.0
Operating System(s): 
Keyword(s): 
Last Modified: 22-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 
- Microsoft Exchange Client for Windows 95, versions 4.0, 5.0 
- Microsoft Exchange Windows NT client, versions 4.0, 5.0 
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SYMPTOMS
========

You may receive the following error message when you attempt to start the
Microsoft Exchange client:

  The set of folders could not be opened. The file
  <path>\<filename>.pst is in use and could not be accessed.
  Close any application that is using this file, and then try again.

WORKAROUND
==========

This error can occur if the file is opened by another user or by the same user
from another computer. To correct this problem, verify that no other user or
computer has access to the Personal Folder file.

You may also need to verify if the drive or directory that the file is located in
has been shared on the network. In this scenario, either disconnect any users
connected to the computer or disable the share.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbExchange400 kbExchangeClientSearch kbZNotKeyword2 kbZNotKeyword3 kbExchange400NT kbExchange500NT
Version           : WINDOWS:4.0,5.0; Win95:4.0,5.0
Issue type        : kbprb

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