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Q163622: No Sound Dialing with Apex Data Mobile Plus Modem

Article: Q163622
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): dun osr2 win95 kbDialUp
Last Modified: 28-JUL-2001

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you are using an Apex Data Mobile Plus cellular V.34 PCMCIA modem on a
portable computer with Windows 95, you may not hear an audible tone through the
speaker when the modem is dialing or negotiating a connection.

CAUSE
=====

This problem can occur with some early versions of the Apex Data Mobile Plus
cellular V.34 PCMCIA modem using the Rockwell chip set that use the PC speaker
for sound during dialing and answering. On some portable computers, these modems
may not correctly send an audible tone through the PC speaker during the dialing
or negotiation phases.

RESOLUTION
==========

To work around this problem, use one of the following methods:

- If the portable computer is equipped with a sound card, verify that the sound
  playback option is enabled. To do so, follow these steps:

  1. In Control Panel, double-click Multimedia.

  2. On the Audio tab, verify that the sound card is selected as the preferred
     device in the Playback area.

  3. Adjust the Playback Volume control to High.

  4. Click OK.

- Contact Apex Data for help with determining the card's chip set version and
  for more information about this problem and possible solutions.

Additional query words: pc-card pccard pc card

======================================================================
Keywords          : dun osr2 win95 kbDialUp 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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