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Q163486: XCCC: Error Starting Schedule+ Free/Busy Connector

Article: Q163486
Product(s): Microsoft Exchange
Version(s): 4.0,5.0,5.5
Operating System(s): 
Keyword(s): exc4 exc5 exc55
Last Modified: 09-SEP-2001

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

When you attemp to start the Microsoft Schedule+ Free/Busy Connector, you may
encounter the following error message:

  Could not start the MS Mail Schedule+ Free/Busy Connector service
  on <server name>.
  Error 1069: The service did not start due to a logon failure.

where <server name> is the name of your Microsoft Exchange Server. The
service will not start.

CAUSE
=====

This can occur if the version of the Extension for Schedule+ Free/Busy Connector
for <installed platform> is inconsistent with the version of Microsoft
Exchange Server that you are using. For instance, if you are using Microsoft
Exchange Server version 4.0 with Service Pack 2, and you reinstall the Microsoft
Mail Connector from the original Microsoft Exchange Server compact disk, the
version of the Extension for Schedule+ Free/Busy Connector will be 4.0.837.0.

RESOLUTION
==========

In order for the Extension for Schedule+ Free/Busy Connector to be correct, you
will need to reinstall the Microsoft Mail Connector from the Service Pack.

You can check the version for the Extension for Schedule+ Free/Busy Connector in
the Microsoft Exchange Administrator program by going to the Add-Ins container
in the Configuration for the Site and checking the properties of the Extension.

The following table shows the version of Microsoft Exchange along with the
version of the Extension for Schedule+ Free/Busy Connector:

   Exchange Version     Extension Version
   4.0 (Release)        4.0.837.0
   4.0 with SP 2        4.0.993.2
   4.0 with SP 3        4.0.993.2

Additional query words:

======================================================================
Keywords          : exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : :4.0,5.0,5.5
Issue type        : kbprb

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