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Q163458: WD97: Err Msg: "Unable to Open Selected TWAIN Source" in Word 97

Article: Q163458
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kberrmsg kbinterop word97
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you point to Picture on the Insert menu and then click From Scanner, you
receive the following error message:

  Unable to open selected TWAIN Source. If your scanner is a TWAIN compliant
  scanner, please reinstall the software for that scanner.

CAUSE
=====

Word for Windows is not a TWAIN-compliant application. Using the From Scanner
command starts Microsoft Photo Editor. You can use Photo Editor to import
pictures and graphics with the use of a scanner.

NOTE: When you install some graphics editors, a command for that editor may be
added to a Word menu. These graphics editors may also provide scanning options
that may cause similar error messages in Word. For more information about your
specific editor, please refer to the documentation that is provided with your
graphics editor.

WORKAROUND
==========

To work around this problem, you may need to reinstall your scanner software.
Please refer to the scanner's setup information for more information about how
to properly install the scanner software.

MORE INFORMATION
================

Microsoft Office 97 for Windows installs the Microsoft Photo Editor, version
3.0, graphics editor. When you run Setup for the editor, menu commands are added
to Word so that you can easily access Photo Editor from Word.

Microsoft Photo Editor is a stand-alone application with which you can modify,
enhance, and import pictures and graphics into an Office 97 program. Microsoft
Photo Editor is a replacement graphics editor for Microsoft Imager in previous
releases of Microsoft Office.

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q93359 Word for Windows Does Not Support TWAIN Protocol

  Q162784 Reinstalling Graphics Import Filters using the Office 97 Setup


  Q162380 OFF97: Setup Performs Typical Installation by Default


Additional query words:

======================================================================
Keywords          : kberrmsg kbinterop word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbinfo

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