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Q163306: WD97: Squares Not Symbols in Insert Symbol Dialog Box

Article: Q163306
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): word97kbfaq
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you click Symbol on the Insert menu, the symbols in the dialog box appear
as square boxes rather than symbols, although the symbols seem to function
correctly and they can be seen in WordPad.

CAUSE
=====

This problem may occur with any of the following video drivers:

  Advanced Logic 2301 PCI
  Alliance Semiconductor V4.1.19
  ATI Tech Enhanced Mach 64 Rage Pro 5.24-c38c
  Chips and Technology 4.0
  Cirrus Logic 1748 1.33 PCI
  Cirrus Logic 7548 1.30 PCI
  Cirrus Logic 7548 1.32a PCI v.4.0
  Cirrus Logic 7548 1.35
  Cirrus Logic 7548 1.40
  Cirrus Logic 7543 2.3 PCI v.4.0
  Diamond Stealth 3D 2000 series v4.02.020
  Diamond Stealth 3D 3000
  IBM Think Pad 760C, 365ED
  Matrox Millennium
  Neomagic Magicgraph 128 PCI
  S3 64 PCI
  S3 86CM65 4.0
  S3 Aurora 64v+ 4.3.0.2105
  S3 Trio
  S3 Trio 64V Plus
  STB Vision
  Trident 9660/9680/938X Linear Acceleration PCI 3.01.09
  Trident CXI/TGUI 9440
  Trident TGUI9400
  Viper VLB
  Western Digital 4.0
  WindPortrait Cirrus Logic Driver 4.0
  Compaq Deskpro 2000 using S3 V2 /GX PCI



WORKAROUND
==========

To work around this problem, use any of the following methods:

- Switch to the standard VGA or super VGA driver.

  -or-

- Change the resolution or number of display colors.

  -or-

- Contact the manufacturer for an updated driver.

  -or-

- Use the following steps to change the Hardware Acceleration option to None
  (NOTE: Microsoft has not tested the following workaround and therefore cannot
  guarantee its results):

Microsoft Windows 95 and Microsoft Windows 98

  1. On the Windows Start menu, point to Settings, and then click Control
     Panel.

  2. Double-click the System icon.

  3. Click the Performance tab.

  4. Click Graphics.

  5. Change Hardware Acceleration to None, and then click OK.

  6. Click OK to close the System Properties dialog box.

Microsoft Windows 2000

  1. On the Windows Start menu, point to Settings, and then click Control
     Panel.

  2. Double-click the Display icon. (The Display Properties dialog box
     appears.)

  3. Click Settings.

  4. Click Advanced.

  5. Click Troubleshooting.

  6. Change Hardware Acceleration to None, and then click OK.

  7. Click OK twice to close the Display Properties dialog box.


Additional query words: box blank missing bullet bullets rectangle rectangles gone fonts

======================================================================
Keywords          : word97 kbfaq
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Hardware          : x86
Issue type        : kbprb

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