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Q163305: WD97: Not Enough Memory with Effect Preview in Photo Editor

Article: Q163305
Product(s): Word 97 for Windows
Version(s): 97
Operating System(s): 
Keyword(s): kbgraphic kbhw kbinterop kbdta word97 kbHardware
Last Modified: 25-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word 97 for Windows 
- Photo Editor 97 
-------------------------------------------------------------------------------

SYMPTOMS
========

In Microsoft Photo Editor, if you choose any of the effects that has a preview,
the computer may stop responding (hang), or one of the following error messages
may appear in the preview window:

  Not enough memory for effect preview

-or-

  General Protection Fault

-or-

  Access Violation

-or-

  Divide by Zero

CAUSE
=====

This error may occur when both of the following conditions are true:

- You chose one of the following special effects from the Effects menu:

  Chalk and Charcoal
  Emboss
  Graphic Pen
  Notepaper
  Watercolor
  Stained Glass
  Stamp
  Texturizer

- You are using any of the following video cards:

  Matrox
  Video 9


RESOLUTION
==========

To correct this problem, contact the video card manufacturer and obtain an
updated driver for that card.

For information about how to contact third-party vendors, click the appropriate
article number below to view the article in the Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


WORKAROUND
==========

To work around this problem, use either of the following methods.

Method 1: Change the video driver to standard VGA or super VGA.:

Method 2: Change the resolution or the number of display colors.:

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: blank Imager

======================================================================
Keywords          : kbgraphic kbhw kbinterop kbdta word97 kbHardware 
Technology        : kbWordSearch kbHomeProdSearch kbPowerPtSearch kbWord97 kbWord97Search kbZNotKeyword2 kbPowerPt97Search kbPhotoEd97
Version           : :97
Issue type        : kbbug

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