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Q163219: Spooler Uses 92%+ CPU When a Lexmark TCP/IP Printer Goes Offline

Article: Q163219
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbprint
Last Modified: 21-FEB-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When using a Lexmark TCP/IP network port to print to a printer that goes offline
(due to being out of paper, a paper jam, and so on), CPU usage will spike to
between 92-100 percent. The process that grabs the processor time is SPOOLSS.

RESOLUTION
==========

To avoid this excessive amount of CPU usage, do either of the following:

- Use Lexmark DLC ports or Microsoft TCP/IP printer ports (LPR) instead of
  Lexmark TCP/IP.

  -or-

- Contact Lexmark's Support line at (606) 232-3000 for a new Lexbcelm.dll file
  that resolves this problem.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are
researching this problem and will post new information here in the Microsoft
Knowledge Base as it becomes available.


MORE INFORMATION
================

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.


Additional query words: prodnt spooler lexmon tcpip

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Keywords          : kbprint 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbbug
Solution Type     : kbpending

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