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Q163123: Setup Error Message: Unable to Copy a File …

Article: Q163123
Product(s): Microsoft Home Kids Products
Version(s): 4.0
Operating System(s): 
Keyword(s): kberrmsg kbsetupkbfaq
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Beyond the Limit: Ultimate Climb 
- the operating system: Microsoft Windows 95 
- the operating system: Microsoft Windows 98 
- the operating system: Microsoft Windows NT 4.0 
- Microsoft Encarta Virtual Globe 99 
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SYMPTOMS
========

When you try to install Microsoft Beyond the Limit: Ultimate Climb or Encarta
Virtual Globe 99, you may receive one of the following error messages:

  Unable to copy a file to the computer.

  - or -

  d:\setup
  Cannot find the file 'd:\setup' (or one of its components). Make
  sure that path and filename are correct and that all required
  libraries are available.

  - or -

  Program Not Found
  Windows cannot find SETUP.EXE
  This program is needed for opening files of type 'Application'.
  Location of SETUP.EXE:

  - or -

  Program Not Found
  Cannot find file 'D:\SETUP.EXE'.

  - or -

  Browse
  D:\Setup.exe
  This file cannot be found.
  Make sure that the correct path and filename are given.

Also, if you are using real-mode CD-ROM drivers and you view the contents of the
compact disc in Explorer, you will see the following folders:

  Ap~00001
  Sp~00002

These folders should be seen as:

  App
  Support

CAUSE
=====

The symptoms described above may occur if your computer is using real-mode
CD-ROM drivers to access the compact disc.

When Setup attempts to copy files from a folder that uses both upper and
lowercase letters, setup fails. This happens because only protected mode CD-ROM
drivers support this type of file name. Real-mode CD-ROM drivers support only
filenames with all uppercase letters.

Therefore, if the Setup program is looking for Setup.exe, the only file the
CD-ROM driver reports is SETUP.EXE. Since this is not an exact match, the Setup
program reports that the file does not exist on the compact disc.

RESOLUTION
==========

To resolve this issue, obtain the most recent version of protected mode CD-ROM
drivers available for your CD-ROM drive from your hardware manufacturer.

If you are having difficulty accessing your CD-ROM drive from a Command prompt,
please see the following article in the Microsoft Knowledge Base:

Cannot Access CD-ROM Drive from MS-DOS Mode or Command Prompt

Additional query words: summit btl 1.00 1.00a CD-ROM CD ROM NT4 compact disc disk kbimu MS-DOS driver ms dos msdos 16-bit

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Keywords          : kberrmsg kbsetup kbfaq
Technology        : kbOSWin98 kbOSWin95 kbOSWinSearch kbHomeProdSearch kbOSWinNT400 kbHomeMMsearch kbEncartaSearch kbOSWinNTSearch
Version           : :4.0
Issue type        : kbinfo

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