Q163120: XCLN: Error Messsage: Could Not Schedule Fax for Transmission

Article: Q163120
Product(s): Microsoft Exchange
Version(s): 4.0
Operating System(s): 
Keyword(s): exc4
Last Modified: 18-DEC-2001

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The information in this article applies to:

- Microsoft Exchange Windows 95/98 client, version 4.0 
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SYMPTOMS
========

When attempting to send a fax from Microsoft Exchange Client in a profile that
contains both the Exchange Server Service AND the Windows 95 fax service, you
may receive the following error messages during the rendering of the fax:

  Could not schedule fax for transmission.

  -OR-

  File system error.

CAUSE
=====

Norton Antivirus is enabled on the Windows 95 computer, preventing the fax from
being properly rendered in the Windows/Spool directory.

Also files in the Windows/Spool/Fax directory can prevent the fax from being
properly rendered.

RESOLUTION
==========

To resolve this issue, try any of the following:

- Remove or disable Norton Antivirus.

- Create two Microsoft Exchange profiles: one with Exchange Server service
  (only) and one with only Fax service.

- Remove any files that are in the Windows/Spool/Fax directory.

- This may also happen when a blank fax is attempted to be sent without a
  subject or cover page. This can be avoided by adding a Subject line or a
  coverpage to a blank fax.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

======================================================================
Keywords          : exc4 
Technology        : kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400Win95
Version           : :4.0
Issue type        : kbprb

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