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Q163018: Distributed Link Service Does Not Reactivate Dropped Connection

Article: Q163018
Product(s): Microsoft SNA Server
Version(s): WINDOWS:2.11 SP1
Operating System(s): 
Keyword(s): kbnetworkkbbuglist
Last Modified: 13-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft SNA Server, version 2.11 SP1 
-------------------------------------------------------------------------------


SYMPTOMS
========

If a connection between a remote SNA Server with a Distributed Link service and
a central SNA Server that has the appropriate link service distributed is
dropped, the Distributed Link Service does not attempt to reactivate the
connection even if the "Maximum number of attempts" is set to "No Limit" on the
"Connection Activation Limits" tab for that particular connection. In the SNA
Administrator program, you will see the connection dropping to a status of
"Inactive."

CAUSE
=====

The SNA Server service was changed in SNA Server 2.11 to stop retrying
connection activations if a link service reports an Open(LINK) failure. The SNA
Server service only tries to reactivate the connection once after this outage
occurs.

If the Distributed Link service, or the network, is not available at this time,
the SNA Server service stops trying to establish the connection.

RESOLUTION
==========

To resolve this problem:

- Apply the update to SNA Server 2.11 Service Pack 1 that corrects this
  problem. The updated module is Snaremls.dll. See the Status section below for
  information on how to obtain the update.

WORKAROUND
==========

To work around this problem:

- In the SNA Server link service configuration, point to the same remote link
  service twice. For example: \\server\snadlc1; \\server\snadlc1. This causes
  the Distributed Link Service to automatically retry between these two remote
  links if one fails.

STATUS
======

Microsoft has confirmed this to be a problem in SNA Server version 2.11 Service
Pack 1 (SP1).


A supported fix is now available for 2.11 SP1 , but has not been fully
regression-tested and should be applied only to systems experiencing this
specific problem. Unless you are severely impacted by this specific problem,
Microsoft recommends that you wait for the next Service Pack that contains this
fix. Contact Microsoft Technical Support for more information.


MORE INFORMATION
================

In the update to SNA Server 2.11 SP1, a new registry value has been added to
cope with Leased Links, which do not make use of the retry parameters. The new
registry value specifies the delay in seconds (with a granularity of five-second
intervals), before the outage message is generated. The default setting is 20
seconds.

The registry value is:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Sevices\ 
  <link_service>\Parameters\ExtraParameters\RetryPeriod (REG_DWORD).


With regard to the symptom, here is an example of what you may see with the SNA
Server Data Link Control message trace enabled:

|000000a1.000000a7 DLC    ----------------------------------------------
10:45:15.54
|000000a1.000000a7 DLC    08160000->01020300 OPEN  LINK RSP ERROR
|000000a1.000000a7 DLC                       Err:0D0A
|000000a1.000000a7 DLC
|000000a1.000000a7 DLC    ---- Header  at address 00CC44B4, 2 elements ----
|000000a1.000000a7 DLC    03102700 00890D0A 010004DC 0100A400
<..'..i........u.>
|000000a1.000000a7 DLC
|000000a1.000000a7 DLC    ---- Element at address 011BD910, start 1, end 92
----
|000000a1.000000a7 DLC    53444C43 31202020 2020534E 41534552     <SDLC1
SNASER>
|000000a1.000000a7 DLC    56522020 00010101 01C1FF01 7530000A     <VR
.....A..u0..>
|000000a1.000000a7 DLC    03E80003 03E8FFFF 03E8FFFF 03E8001E
<.Y...Y...Y...Y..>
|000000a1.000000a7 DLC    7530000A 03E8003C 03E8000F 03E8012C
<u0...Y.<.Y...Y.,>
|000000a1.000000a7 DLC    00004402 00000000 00000000 00000000
<..D.............>
|000000a1.000000a7 DLC    00000000 00000000 00000000
<............    >
|000000a1.000000a7 DLC
|000000a1.000000a7 DLC    ---- Element at address 011BA5BC, start 1, end 1
----
|000000a1.000000a7 DLC    03                                      <.
>

In the Application Event Log, this problem is logged as an Information
event with Message ID 77 and is decoded as follows:

  Connection <connection name>   failed to activate due to failure at link
  service.

  Error Code = 0D0A

  EXPLANATION
  The node failed to activate a link service to establish the specified
  connection.

The reason for the failure is given by the error code, as follows:

  X'0001' - Hardware initialization failure

  X'0008' - Invalid XID length specified

  X'000A' - Fatal LCC hardware error

  X'000B' - Invalid link index

  X'000C' - Open(Link) has insufficient data

  X'000D' - Link connection timeout

  X'000E' - Maximum connection count reached or internal resources
            exhausted

  X'0011' - Close(Link) received while Open(Link) pending

  X'0012' - Duplicate request

  X'0A11' - X.25 PVC already in use

  X'0AFF' - Duplicate destination MAC/SAP for link service

  X'0D01' - Insufficient memory to locate link service

  X'0D02' - Invalid SNA Server Domain

  X'0D04' - Link Service not found

  X'0D07' - Link Service not found

  X'0D0A' - Unable to open pipe to link service

  X'0D0B' - No room in service table for link service

  X'0D0C' - Remote Server not found or inactive

  X'0D0D' - Link Service not active at remote Server

  X'0D0E' - Link service not available to Distributed Link Service

  X'0D0A' - Unable to open pipe to link service

Additional query words: prodsna SP1 DLS Outage

======================================================================
Keywords          : kbnetwork kbbuglist
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ211SP1
Version           : WINDOWS:2.11 SP1
Issue type        : kbbug
Solution Type     : kbfix

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