KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q163004: "Pack and Go Setup Was Unable to Install…" Trying to Unpack

Article: Q163004
Product(s): Microsoft PowerPoint for Windows
Version(s): WINDOWS:7.0
Operating System(s): 
Keyword(s): kberrmsg kbpng
Last Modified: 16-APR-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft PowerPoint for Windows 95, version 7.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to unpack a presentation from multiple disks using
Pngsetup.exe, you receive the following error message and the unpack process
halts:

  Pack and Go Setup was unable to install the presentation. The disk may be
  full, you may not have permission for the <Path> or it may already
  contain a presentation with the same name."

Although you receive the error message, you can open the presentation.

CAUSE
=====

This error occurs when you do not pack the PowerPoint Viewer with your
presentation and you use multiple disks to pack your presentation. The
Playlist.lst file, which is included in the packed presentation, is not
unpacked. Although this file is not required by PowerPoint it is required by the
Viewer and it is packed when you pack your presentation.

WORKAROUND
==========

Use one of the following methods to work around this problem:

Method 1
--------

Click OK when you receive the error message.

NOTE: You can open your presentation successfully if you have PowerPoint 7.0 or
the PowerPoint 7.0 viewer installed.

Method 2
--------

Copy all of the files from the disks to a single folder on your hard drive. Run
Pngsetup.exe from that folder. You will not receive the error message and the
presentation will run automatically.

NOTE: You must have PowerPoint 7.0 or the PowerPoint 7.0 viewer installed.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: 7.00 Error Messages ppt7 ppt95 png pack and go diskette disc several more than one

======================================================================
Keywords          : kberrmsg kbpng 
Technology        : kbPowerPtSearch kbPowerPt700 kbZNotKeyword2 kbPowerPt700Search
Version           : WINDOWS:7.0
Hardware          : x86

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.