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Q162951: SMS: How to Recover Remote Control Agent from Broken Mirror

Article: Q162951
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbnetwork kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SUMMARY
=======

If a computer running Windows NT Server has a mirrored boot partition, there may
be problems with remote controlling that computer after the mirror is broken. If
the client computer running Windows NT Server is started from the previously
mirrored drive, the Systems Management Server Remote Control Agent (Wuser32.exe)
does not start, because the registry is still pointing Wuser32.exe to the
original drive letter.

MORE INFORMATION
================

After the computer is started by using the fault tolerant startup floppy disk to
recover the fault tolerant partition, it is necessary to change the drive letter
designation for Wuser32.exe before the second restart.

To correct this problem, perform the following steps:

WARNING: Using Registry Editor incorrectly can cause serious, system-wide
problems that may require you to reinstall Windows NT to correct them. Microsoft
cannot guarantee that any problems resulting from the use of Registry Editor can
be solved. Use this tool at your own risk.

1. Run Registry Editor (Regedt32.exe).

2. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

     SYSTEM\CurrentControlSet\Services\wuser32

3. Change the string to the drive that Windows NT Server is now starting from:

  Value Name: ImagePath
  Data Type: REG_EXPAND_SZ
  Data: <The new boot drive letter>:\WINNT\WUSER32.EXE

4. Click OK and quit Registry Editor.

At that point, it will be possible to start the Remote Control Service on the
computer running Windows NT Server. Wuser32.exe will start, and it will be
possible to remote control the computer. Once the mirrored partition is
completely restored, and the Boot.ini file is changed back to the original
configuration, it is necessary to repeat the above process to change the drive
letter back.

Additional query words: agent service helpdesk Manager

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Keywords          : kbnetwork kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbhowto

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