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Q162838: Stop 0xA IRQL_NOT_LESS_OR_EQUAL Digifep5.sys During Shutdown

Article: Q162838
Product(s): Microsoft Windows NT
Version(s): WINNT:4.0
Operating System(s): 
Keyword(s): kb3rdparty kbsetup
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

If you try to shut down your Windows NT 4.0 computer after receiving the message
"It is now safe to turn off your computer," you get a STOP 0x0000000A
IRQL_NOT_LESS_OR_EQUAL Digifep5.sys error.

Some systems may exhibit the same problem with the "Restart the computer" option.

CAUSE
=====

Windows NT unsuccessfully attempts to stop the DIGI service before it is shut
down.

RESOLUTION
==========

To work around this problem, try either of the following:

- Before attempting to shut down the computer, stop the DIGI Board service or
  the Remote Access Service (RAS).

  -or-

- Download the latest driver, 4000821S.exe, from DIGI Web page, and update the
  current driver. You can download the driver from:

  ftp://ftp.dgii.com/support/drivers/winnt/released/async

MORE INFORMATION
================

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: prodnt DIGI services 0000000A
======================================================================
Keywords          : kb3rdparty kbsetup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WINNT:4.0
Issue type        : kbprb

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