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Q162541: WD97: Can’t Access Mail Merge Data Source on Banyan Network

Article: Q162541
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbualink97 kbmerge
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

A mail merge data source can't be edited from and will not be attached to a mail
merge main document if the data source is saved on a Banyan network.


RESOLUTION
==========

Install the April 1997 or later "Banyan Client for Windows 95" update.

NOTE: Windows 95 does not install a Banyan client

To obtain the "Banyan Client for Windows 95" update, please contact Banyan or
visit the Banyan internet site at the following web location:

  http://www.banyan.com

For information about how to contact Banyan, query in the Knowledge Base for the
following article:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K


The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

WORKAROUND
==========

Create and save your mail merge data source on a local hard disk or a non-Banyan
network drive.

MORE INFORMATION
================

When a mail merge data source is created and saved to a Banyan network drive,
the file appears to be saved correctly. After the file is saved, the mail merge
feature will not prompt you to edit the data source and the data source will not
be attached to the mail merge main document.

The data source was saved to the Banyan network drive and you are able to open
the file as a regular document in Word. However, you can't attach the file as a
data source and no error message is presented.

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q123877 How to Set Up Banyan VINES in Windows 95


  Q160530 OFF97: Networks Supported by Microsoft Office 97


Additional query words: vine vines

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Keywords          : kbualink97 kbmerge 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97

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