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Q162447: Multiple Print Jobs When Printing Single Document

Article: Q162447
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbprint
Last Modified: 25-SEP-2001

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The information in this article applies to:

- Microsoft Windows NT Server, Enterprise Edition version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows 95 
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SYMPTOMS
========

When you print a document from a Windows 95 workstation to a printer shared on a
Windows NT-based computer, multiple print jobs may appear in the printer's queue
for the document. When this occurs, one print job displays a valid file size and
all others display a size of zero bytes. If separator pages are specified for
the printer, each print job has a separator page. Each separator page has a job
number and description of "Remote Downlevel Document."

CAUSE
=====

This behavior can occur if anti-virus software is running on your Windows 95
workstation.


RESOLUTION
==========

To resolve this problem, one of the following methods:

- Configure the anti-virus software not to scan your document files by
  specifying not to scan file types with extensions such as .doc and .txt.

- Disable or remove the anti-virus software on the Windows 95 workstation.

- Contact the anti-virus software manufacturer for updates to the program.

MORE INFORMATION
================

For information about how to configure your anti-virus software, consult the
program's documentation or manufacturer.

Additional query words: duplicate win95 Event 10 ID remote downlevel document banner five

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Keywords          : kbprint 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbWin95search kbZNotKeyword3
Version           : :4.0
Issue type        : kbprb

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