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Q162390: "Fatal Exception 0D" Error Message Installing Program

Article: Q162390
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95 98
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg kbsetup win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you are installing any program that uses the Windows Install wizard or the
InstallShield installation program, you may receive the following error
message:

  A Fatal Exception Error 0D has occurred in VxD VMM(01) + 00001840

CAUSE
=====

This error message can occur if you have Stacker version 4.1 installed on your
computer.

RESOLUTION
==========

To resolve this issue, use either of the following methods:

- Contact Stac Electronics for a possible fix.

- Disable 32-bit disk access for all drives. To do this, follow these steps:

  1. Click Start, point to Setting, and then click Control Panel.

  2. Double-click System.

  3. On the Performance tab, click File System.

  4. On the Troubleshooting tab, click the "Disable all 32-bit protect- mode
     drivers" check box to select it.

  5. Click OK, and then click Close.

  6. Click Yes when you are prompted to restart your computer.

MORE INFORMATION
================

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or other- wise, regarding
this product's performance or reliability.

======================================================================
Keywords          : kb3rdparty kberrmsg kbsetup win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95 98
Issue type        : kbprb

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