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Q162363: Understanding and Troubleshooting the Stop 0x0000009C Screen

Article: Q162363
Product(s): Microsoft Windows NT
Version(s): 2000,4.0
Operating System(s): 
Keyword(s): kbenv
Last Modified: 18-AUG-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Windows 2000 Advanced Server 
- Microsoft Windows 2000 Datacenter Server 
- Microsoft Windows 2000 Professional 
- Microsoft Windows 2000 Server 
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SYMPTOMS
========

A computer running Windows NT Server or Workstation shows the following Stop
error code:

  STOP: 0x0000009C (0x00000030, 0x00000002, 0x00000001, 0x80003CBA)

NOTE: The parameters for the Stop message may vary from the parameters shown.

CAUSE
=====

The computer processor detected a hardware error and reported it to Windows NT
using the Machine Check Exception (MCE) feature of Pentium processors or the
Machine Check Architecture (MCA) feature of some Pentium Pro processors.

MORE INFORMATION
================

Windows NT Server and Workstation version 4.0 now have the ability to report
exceptions generated by the MCE or MCA features.

The Pentium and Pentium Pro processors provide a mechanism to detect and to
report hardware-related problems such as memory parity errors and cache errors.
To signal a hardware error, the processor signals the detection of a machine
check error by generating a machine check exception (Interrupt 18). Windows NT
simply reports the fact that the error occurred and displays parameters that you
can use to decode the exception. Contact your hardware vendor or processor
manufacturer for information regarding the Machine Check Architecture or consult
the Intel Pentium Pro Family Developer's Manual - Volume 3: Operating System
Writer's Manual.



Additional query words: 0x9c

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Keywords          : kbenv 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000DataServ kbwin2000DataServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbNTTermServ400 kbNTTermServSearch kbWinAdvServSearch kbWinDataServSearch
Version           : :2000,4.0
Issue type        : kbprb

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