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Q162128: CG3: Clip Gallery General Troubleshooting Tips Part 2 of 2

Article: Q162128
Product(s): Microsoft PowerPoint for Windows
Version(s): 3.0,97
Operating System(s): 
Keyword(s): kbenv kberrmsg kbtshoot kbdta
Last Modified: 07-FEB-2002

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The information in this article applies to:

- Microsoft Clip Gallery 3.0 for Windows 
- Microsoft Publisher 97 
- Microsoft PowerPoint 97 for Windows 
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SUMMARY
=======

This article contains information to help you troubleshoot problems you may
encounter when you use Clip Gallery. The following topics are covered in this
article:

- Clip Gallery Cannot Open Previews File

- Clip Gallery Cannot Find A Clip File

- Cannot Open Log File

- Unable to View Clip Art in Clip Gallery

- Problems Connecting to Design Gallery Live on World Wide Web

This article is the second of two articles that provide troubleshooting
information for Clip Gallery. For additional information, please see the
following article in the Microsoft Knowledge Base:

  Q162124 CG3: Clip Gallery General Troubleshooting Tips Part 1 of 2

If your topic is not covered in this article, query on the article title in the
Microsoft Knowledge Base.

MORE INFORMATION
================

Clip Gallery Cannot Open Previews File
--------------------------------------

You may receive the following error message when a Clip Gallery database (.cag)
file has been moved, deleted, or is no longer accessible:

  Cannot Open Previews File.

  Clip Gallery cannot open the previews file C:\Art Files \Clip Art\My Art.cag.

  That file may have been deleted or moved. If you moved that file choose Import
  Clips, then select the file at its new location. This will re-import the
  clips in that previews file.

NOTE: The dialog box contains a "Don't attempt to open that file in the future"
check box. If you click to select the check box and then click OK, that database
and its associated thumbnail images are permanently removed from Clip Gallery.
The associated picture file is not deleted because the .cag file contains a
pointer to the file and not the actual picture itself.

Clip Gallery may be unable to open the previews file for any of the following
reasons:

- Office is a shared install running from a NetWare server.

- The .cag file has been moved or is missing.

- The .cag file is corrupted.

- There is a problem with the operating system.

If the following troubleshooting steps do not fix the problem, you may be
experiencing problems with your computer hardware or operating system.

Office Is a Shared Install Running from a NetWare Server:

Scenario: Two people have write privileges on the NewWare Server. Both are
attempting to use the Clip Gallery files at the same time. For Example,
Administrator A opens the Clip Gallery. Before Administrator A has finished,
Administrator B opens the Clip Gallery. Administrator B will receive a series of
error messages for .cag files because Administrator A already has Read/Write
control of them.

To correct this problem, make sure that users have Read Only privileges or that
only one person with Read/Write access is using the Gallery at any one time.

Multiple users with Read-Only privileges do not receive the error.

The .cag File Has Been Moved or Is Missing:

To determine if the .cag file is missing, follow these steps :

1. Look for the .cag file on your computer. Use the Find feature to search for
  the .cag file. To do this, follow these steps:

  
  a. In Windows 95/98 and Windows NT 4, click the Windows Start menu, point to
     Find, and then click Files Or Folders to open the Find All Files dialog
     box.

     In Windows 2000, click the Start menu, point to Search, and then click For
     Files Or Folders to open the Search Results dialog box.

  b. In the Named box on Windows 95/98 and Windows NT 4, type the name of the
     missing .cag file.

     In the Search for files or folders named box on Windows 2000, type the name
     of the missing .cag file.

  c. In Windows 95/98 and Windows NT 4, click Find Now to start the search.

     In Windows 2000, click Search Now to start the search.

2. If you have located the .cag file, verify if its associated image files are
  in the same folder with it. If they are, proceed to step 5.

  If the .cag file is not present on the hard disk and it is one that you
  created, you must recreate it. If it is not one that you created, proceed to
  step 3. For additional information on recreating .cag files, please see the
  following article in the Microsoft Knowledge Base:

  Q161718 CG3: Creating Clip Gallery Packages

3. Copy the .cag file from the compact disc to the appropriate ClipArt folder.
  If the file came from Publisher 97 or from another Microsoft program, the
  location may be the following:

  C:\Program Files\Common Files\Microsoft Shared\Artgalry\My Art\

4. Check to make sure that the images from the .cag file can be opened in
  WordPad.

  
  a. On the Windows Start menu, point to Programs, point to Accessories, and
     click WordPad.

  b. On the Insert menu, click Object, and then click Microsoft Clip Gallery.
     Click OK.

  If you do not receive an error message and Clip Gallery opens normally,
  confirm whether you can open the images from that .cag file in WordPad. If
  you cannot open them, see the "Clip Gallery Cannot Find A Clip File" section
  of this article.

5. If the .cag file and its associated image files are in the same location and
  that location is not where they were originally installed, you can either
  link to the new location or you can move the files to the original location.
  After you link to the files or move them, follow steps 3 and 4 in this ("Clip
  Gallery Cannot Open Previews File") section as needed. Otherwise, continue
  with step 6.

6. To link to the new location, start Publisher. On the Insert menu, click Clip
  Art.

7. The "Clip Gallery cannot open the Previews file" dialog box is displayed once
  for each missing .cag file.

  Click to select the "Don't attempt to open that file in the future" check box,
  and click OK.

8. Click Import Clips.

9. In the Look In list, click the location of the .cag file and its associated
  image files. Change the file type to Clip Gallery Packages.

10. Click the .cag file that is listed. Click Open. When you are prompted to
  restart Clip Gallery, click OK. If you want to link to other .cag files,
  repeat steps 9 and 10 as needed.

11. After you have linked all the .cag files, close Clip Gallery and restart it.
  Your images should now be available.

The .cag File Is Corrupted:

If the .cag file is not missing and is in the correct location, it may be
corrupted.

1. Locate the .cag file referenced in the error message.

2. After you find the .cag file, rename it.

3. If the .cag file came from Publisher 97, Office 97, or PowerPoint 97, copy
  the original .cag file from the ClipArt folder on the compact disc to the
  folder where the renamed file is located.

4. On the Windows Start menu, point to Programs, point to Accessories, and click
  WordPad.

5. On the Insert menu, click Object, and then click Microsoft Clip Gallery.
  Click OK.

  If the problem was a corrupted .cag file, Clip Gallery will start
  successfully.

  However, if the .cag file in question is supposed to be on the compact disc,
  you may be experiencing a problem with your CD-ROM drive, or the compact disc
  may be dirty or damaged.

  To check for physical damage to the compact disc, follow these steps:

  
  a. Remove the compact disc from the CD-ROM drive, and check the bottom of the
     disc for defects or scratches.

  b. If it is smudged or dirty, clean it with a soft, lint-free cloth.

  c. After you have cleaned the compact disc, put it back in the CD-ROM drive
     and try to run Clip Gallery again. If it runs successfully, then the
     compact disc was merely dirty.

If you still are experiencing problems with Clip Gallery, please see the
following article in the Microsoft Knowledge Base:

  Q162124 CG3: Clip Gallery General Troubleshooting Tips Part 1 of 2

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q154827 PUB97: How to Access Clip Gallery Databases from CD-ROM


  Q138511 CG: How to Manually Merge .cag Files in ClipArt Gallery 2.0/3.0

Clip Gallery Cannot Find a Clip File
------------------------------------

If you choose a preview image in Clip Gallery you receive the following error
message:

  Cannot Find "<path>\<Clip filename>".

When you click OK, the Cannot Insert Picture dialog box appears showing the
following message:

  The Clip Gallery cannot find this clip file on your disk. If you've deleted
  this file and you want to remove its preview from the Clip Gallery, choose
  Remove Preview.

  If you've deleted or moved many clip files from your disk, choose Update All
  to have Clip Gallery remove or update the previews of all missing files.

If you click Remove Preview, Clip Gallery simply removes the preview image from
its Clip Art Gallery database. If you click Update All, the Update dialog box
appears showing the following message:

  Click Update All to correct previews for previews for clip files that have
  been deleted, moved, or changed.

  To add previews of other clip files to the Clip Gallery, click Cancel, and
  then click Import Clips.

This dialog box has an "Also correct previews on" check box for network drives
and another check box for removable disks.

If you click Cancel, you are then returned to Clip Gallery.

If you click Update All, follow the instructions to locate the missing images. If
you do not click to select the check box for either Network drives or Removable
disks, Clip Gallery will not check the clip files on either location.

Can't Open Log File:

When you choose to import a clip file in the Computer Graphics Metafile (CGM)
format, you may receive the following error message:

  Can't open log file.

If you click OK, the image is still imported.

You will receive this error message in only two situations:

- The Cgmerrs.log file is set to read-only.

  -or-

- The Cgmerrs.log file is corrupted.

If the Cgmerrs.log file is not marked as Read Only, then delete the file. The CGM
import filter will create a new one.

This file, although not a critical one, is used by the CGM import filter to track
errors that occur during a file import. This means that you must be able to
write to the Cgmerrs.log file. The default location is the same folder as the
Cgmimp32.flt file. If the file is on a network server in a shared folder, the
\Msapps\Grphflt folder must have the read/write property set for all users who
install Clip Gallery.

Unable to View Clip Art in Clip Gallery:

The following Knowledge Base article discusses problems that may occur when you
attempt to import pictures from Clip Gallery on a computer that has multiple
user profiles:

  Q158425 CG3: Errors and Unable to View Clipart in Clip Gallery

Problems Connecting to Design Gallery Live on World Wide Web:

The following Knowledge Base Articles discuss problems that may occur when you
try to connect to the Design Gallery Live Web site:

  Q159375 CG3: Unable to Connect to Design Gallery Live Web Site

  Q160475 CG3: How to Download and Run Clip Gallery CIL Files from the Web

REFERENCES
==========

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q138100 ClassId Numbers for Shared Applications

  Q134863 OFF: How to Reregister Shared Programs in Office 95 and 97

  Q132913 How to Use EXTRACT.EXE to Copy Files from DMF Disks

  Q135540 Windows 95 CD-ROM Directory Listing (1 of 5)

  Q135537 Windows 95 CD-ROM Directory Listing (2 of 5)

  Q135538 Windows 95 CD-ROM Directory Listing (3 of 5)

  Q135539 Windows 95 CD-ROM Directory Listing (4 of 5)

  Q135541 Windows 95 CD-ROM Directory Listing (5 of 5)

  Q135542 Windows 95 DMF Floppy Disk Directory Listing (1 of 4)

  Q135545 Windows 95 DMF Floppy Disk Directory Listing (2 of 4)

  Q135544 Windows 95 DMF Floppy Disk Directory Listing (3 of 4)

  Q135543 Windows 95 DMF Floppy Disk Directory Listing (4 of 4)


  Q158542 CG3: Clip Gallery Takes a Long Time to Start

  Q159581 CG3: Sounds and Videos not Listed Under Clip Type

  Q163276 CG3: Office 97 ClipArt Not Available

  Q165378 CG3: Clip Gallery 3.0 Does Not Display Path in Preview

  Q156985 CG3: Error When Using Clip Gallery to Insert a Sound

  Q161689 CG3: Error Messages Appear When You Install Extra Clipart

Additional query words: 1.0 1.1 errmsg 3.00 ppt97 ppt8 8.00 mspub w_mspub pub4 pub97 off97 off8 Clip Art Gallery clipart

======================================================================
Keywords          : kbenv kberrmsg kbtshoot kbdta 
Technology        : kbWordSearch kbFrontPageSearch kbExcelSearch kbPowerPtSearch kbWorksSearch kbPublisherSearch kbZNotKeyword6 kbPowerPt97 kbPowerPt97Search kbPublisher97 kbClipGallerySearch kbClipGallery300 kbHomePubSearch kbPhotoDrawSearch
Version           : :3.0,97
Hardware          : x86
Issue type        : kbhowto

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