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Q162017: XFOR: Messages Not Being Delivered to X.400 Recipients

Article: Q162017
Product(s): Microsoft Exchange
Version(s): 4.0 5.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 06-MAY-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

When you use a Microsoft Exchange Client against a Microsoft Mail for PC
Networks postoffice to send mail to an X.400 recipient by means of the Microsoft
Mail Connector, the following non-delivery report (NDR) may be generated

  Delivery failed to
  X400:C=au;A=myadmd;P=myprmd;O=myorg;S=given.init.surname
  Reason: 1 (transfer impossible)
  diagnostic:  0 (OR name (Email address) unrecognized).

CAUSE
=====

When a new X.400 address is created using the Microsoft Mail template, the given
name, initials, and surname are combined into a personal name (PN) field. When
the Microsoft Mail Connector Interchange (MSMI) reads this PN field, it
incorrectly translates it to the Surname field only, rather than splitting the
field into Given Name, Initials, and Surname for correct delivery.

WORKAROUND
==========

To work around this problem, do one of the following:

- Send messages to addresses in the Global or Postoffice Address Lists as
  created by the administrator.

  -or-

1. Create new X.400 addresses using the "Other Address" option in the New Entry
  dialog box.

2. Type X400 as the E-mail type and type the full and correct X.400 address in
  the E-mail address field without using a PN value.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0
U.S. Service Pack. For information on obtaining the service pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


Additional query words: X.400 PN MSMI

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : 4.0 5.0
Issue type        : kbbug
Solution Type     : kbfix

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