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Q161944: XCLN: Outlook Users Can’t Access/Update Public Free/Busy Data

Article: Q161944
Product(s): Microsoft Exchange
Version(s): 4.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 08-DEC-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
- Microsoft Outlook 97 
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SYMPTOMS
========

When you are using Outlook and you try to view the free/busy times of someone
who is in another site, you may be notified that you cannot access the calendar
folder.

When attempting to modify a calendar item the following error message appears:

  Unable to update public free/busy data.

CAUSE
=====

The error happens when a call is made to OpenItem on the public store with the
entry ID of your public free/busy message. The entry ID is correct, but the call
returns MAPI_E_CALL_FAILED.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server,
version 4.0.

This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service
Pack. For information on obtaining the service pack, query on the following word
in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbOutlookSearch kbExchangeSearch kbExchange400 kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3
Version           : :4.0
Issue type        : kbbug
Solution Type     : kbfix

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