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Article: Q161867
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbenv kbusage
Last Modified: 21-FEB-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

If more than one hardware profile is present on the system and the UP ARROW or
DOWN ARROW key is pressed before the Hardware Profile menu is displayed on the
screen, the arrow keys may not function properly, and will appear to be out of
synchronization.

For example, pressing the DOWN ARROW key once does not change the selected
profile; pressing the UP ARROW key once results in the selection moving down;
pressing The DOWN ARROW key twice results in the selection moving down only one
item, and so on.

RESOLUTION
==========

Wait for the Hardware Profile screen to be displayed before selecting the option
you want.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are
researching this problem and will post new information here in the Microsoft
Knowledge Base as it becomes available.


Additional query words: prodnt depress depressed push pushed synch sync

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Keywords          : kbenv kbusage 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbbug

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Q161867: Arrow Keys Not Functioning Properly in the Hardware Profile Menu