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Q161697: SMS: Chat Window Shows "Unknown" for User

Article: Q161697
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbnetwork kbtshoot smsremtshoot kbRemoteProgkbfixlist
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When attempting to use the Help Desk Remote Chat function to communicate with a
Systems Management Server client computer running Windows NT Workstation, the
remote username is displayed as "unknown" above the chat dialog box.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem was corrected in the latest Microsoft Systems
Management Server version 1.2 U.S. Service Pack. For information on obtaining
the service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):

  S E R V P A C K

MORE INFORMATION
================

This problem only occurs on client computers running Windows NT Workstation.
Other clients capable of remote control will display "Remote User <USER>
on Machine <MACHINE NAME>" when a remote chat session is established.

Additional query words: prodsms remotechat

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Keywords          : kbnetwork kbtshoot smsremtshoot kbRemoteProg kbfixlist
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2

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