KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q161268: Encarta 97 Err Msg: Enc97 Failed to Load Encres97.dll

Article: Q161268
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): 
Last Modified: 17-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta 97 Encyclopedia for Windows 
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

You receive the following error message when you attempt to download an Encarta
Encyclopedia Yearbook Update:

  Enc97 failed to load Encres97.dll.

When you click OK, you receive the following message:

  No new update files were found. Do you want Encarta Encyclopedia to search
  your hard drive for updates?

When you click OK, you receive the following message:

  You are out of disk space or do not have permission to write to the drive.
  Unable to complete integration.

CAUSE
=====

You do not have enough free space available on your hard disk.

RESOLUTION
==========

Make sure you have at least 20 megabytes (MB) of available hard disk space
before you attempt to download the Encarta Encyclopedia Updates again.

For more information about making room on your hard drive, see your Windows
printed documentation or online Help.

MORE INFORMATION
================

This behavior is by design. The system requirements for Encarta Encyclopedia
state that 4 MB of free hard disk space is required to download an update and an
additional 1 MB of disk space is needed for the actual update.

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm

======================================================================
Keywords          :  
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del
Version           : WINDOWS:

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.