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Q161194: Access Violation When Adding a Printer in Windows NT 4.0

Article: Q161194
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kb3rdparty
Last Modified: 21-FEB-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

During or after the installation of a new printer or printer port, you may
receive an access violation in Explorer.exe or Spoolss.exe.

CAUSE
=====

This problem may occur if a port monitor is installed that is designed for
Windows NT 3.51.


RESOLUTION
==========

To resolve this problem, remove any entries in the registry that reference
Windows NT 3.51 port monitors. Port monitor entries are located in the following
registry location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors


Additional query words: 4.00 prodnt dr watson _wcsicmp c0000005 nwmon.dll

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Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0

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