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Q160708: XCLN: Scanpst Reports Incorrect Values for Folders/Items in File

Article: Q160708
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 13-APR-1999

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The information in this article applies to:

- Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 
- Microsoft Exchange Windows NT client, versions 4.0, 5.0 
- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
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SUMMARY
=======

When you run Scanpst.exe against a personal folder file (.pst) it may return
incorrect values for "folders found in this file" or "Items found in this file."
As a result, you may believe mail exists in your pst that you cannot access
through the Microsoft Exchange client.

MORE INFORMATION
================

If folders and\or individual mail messages are moved from the pst file to the
server (mailbox) by means of a drag-and-drop operation, Scanpst shows the values
for "folders found in this file" or "Items found in this file" as the values
prior to moving the messages/folders.

Note : If the messages are deleted from a pst or moved to another pst, the values
are correctly reported by Scanpst.

Additional query words:

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Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange500 kbExchange400 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400NT kbExchange500NT kbExchange400Win95 kbExchange500Win95
Version           : WINDOWS:4.0,5.0

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