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Q160405: Video Memory Not Correctly Detected on Dell Latitude Laptops

Article: Q160405
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbsetupkbbuglist kbfixlist
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

Windows NT will allow only 256 colors because it does not recognize more than
512 KB video memory.

RESOLUTION
==========

Video memory detection for this hardware has been enhanced in Windows NT 4.0
Service Pack 2 and later.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem has been corrected in the latest U.S. Service Pack for Windows NT
version 4.0. For information on obtaining the Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: prodnt laptop latitude XP

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Keywords          : kbsetup kbbuglist kbfixlist
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0
Issue type        : kbbug

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