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Q160193: Encarta 97 Err Msg: Visual C++ Runtime Error

Article: Q160193
Product(s): Microsoft Home Multimedia Titles
Version(s): 1997
Operating System(s): 
Keyword(s): 
Last Modified: 12-AUG-1999

1997
WINDOWS
kbmm kberrmsg kbusage kbprb

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The information in this article applies to:

- Microsoft Encarta 97 Encyclopedia for Windows 
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
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SYMPTOMS
========

While you are in Guided Tours, you may receive the following error message:

  Visual C++ Runtime Error.

This occurs when you click Cancel in the Insert Compact Disc dialog box after you
eject the Encarta compact disc from the CD-ROM drive:

RESOLUTION
==========

Do not eject the Encarta CD-ROM while you are trying to access a guided tour. If
this occurs, return the disc to the drive and click OK.

STATUS
======

Microsoft has confirmed this to be a problem with the 1997 edition of Encarta
Encyclopedia for Windows. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm

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Keywords          :  
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del
Version           : 1997

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